Joomla! Maintenance Contracts

As a result of undertaking regular site maintenance Joomla! users will significantly reduce the risk of losing data from any future potential security breach (hacker attack) or user error. 

Regular site maintenance will save hours of inconvenience if you are subject to a malicious attack or unavoidable server malfunction.

What should regular DIY maintenance involve?

1) regular backing up of your website database (Example: monthly);

2) retaining a copy on your PC of uploaded files (images, documents, multimedia etc);

3) retaining notes of changes you have made to the configuration of extensions (if any);

4) registering with The Joomla! Project for news about Joomla! Upgrades;

5) registering with developers of third party extensions you are using - again for news about upgrades;

6) installing Joomla! and third party upgrades (after first backing up your site).

What does our Annual Maintenance Contract cover?

This service includes:

1) monthly backup of your website database;

2) monitoring and acting upon Joomla! Upgrade announcements by The Joomla! Project;

3) registering with, monitoring and acting upon upgrade announcements by third party extension providers - in accordance with terms agreed prior to commencement of the contract;

4) restoration of third party extension configuration settings (see Item b below);

5) database backup prior to undertaking any upgrades;

6) notification to you 24 hours before an upgrade takes place;

7) transfer to you of the database backed up monthly and/or prior to upgrade.

The service does not include:

a) backing up of files you have uploaded (images, documents, multimedia etc);

b) restoration of extension configuration settings for any extensions not installed by Wynchcote;

c) restoration of extension configuration settings made by the client.

How much does it cost?

Prices will vary depending upon the extent of cover required. Clients are asked to contact us to discuss their needs and request a quotation either by This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or support ticket (after first logging into our Client Area).

Fees are paid in advance on a six-monthly or annual basis (when a discounted rate will apply). 

Do It Yourself?

If you do then our How to Manage Your Account User Guide may be of assistance - it contains an illustrated guide to backing up your database.

You should also register with The Joomla! Project and the providers of any third party extensions being used by your site.

For reassurance and peace of mind!

Contact us to find out more about our flexible Annual Maintenance Contracts. Our basic contract can be adapted to meet most client needs.

Alternatively, consider our Joomla! Upgrade Service.

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